Terms and Conditions

Last updated: 6 September 2026

1. About These Terms

These Terms and Conditions (the “Terms”) govern your use of the Snapzap iMessage extension and of the related services (together, the “Service”). By downloading, installing, or using the Service, you agree to be bound by these Terms. If you do not agree to them, you must not use the Service.

The Service is provided by FutureForce OÜ, a company registered in Estonia under registry code 16205299, with its registered office at Mannimae/1, Pudisoo kula, 74626 (“we”, “us”, “our”). You may contact us at [email protected].

Our Privacy Policy explains how we handle your data and forms part of these Terms.

2. Eligibility

The Service is not intended for children and must not be used by them. By using the Service you confirm that you meet this requirement.

You must not use the Service if you are subject to sanctions that prohibit you from doing so, or if you have previously been excluded from the Service by us.

3. The Service

Snapzap runs inside Messages. It turns a photo you select into a jigsaw puzzle and sends that puzzle to the person you are messaging. The recipient must solve the puzzle within the time limit set on it in order to see the photo. If the time limit expires before the puzzle is solved, the puzzle burns, the photo is not shown, and it cannot be shown again.

Your photo is not sent to our servers. It is encrypted on your device, and only the encrypted data is uploaded to our cloud storage. The key that opens it is carried in the puzzle link and never reaches us, so the photo can be seen only by you and by the person who receives that link. Solving the puzzle is the only way to see it.

The puzzle link is normally sent through your iMessage conversation. You may also share the link in another way, but the recipient will still need the Snapzap app installed on their iPhone or iPad, and the link must still be valid, in order to open the puzzle. Anyone who obtains the link while it is valid can open the puzzle, so it should be shared only with the person it is meant for.

We do not create an account for you and there are no rooms. If a puzzle burns, if you lose access to your device, or if you delete the app, neither you nor we can recover the photo.

4. Screenshot Protection

The Service applies a system-level protection that prevents a solved photo from being captured by a screenshot or a screen recording on the recipient's device.

This is a technical measure and not a guarantee. It cannot prevent the recipient from photographing or filming the screen with another device, and it may be defeated by a modified or jailbroken device, by third-party software, or by a future change to the operating system. We do not warrant that a photo you send cannot be retained by the recipient, and we accept no liability if it is. You should send a photo only to a person you trust, and you should assume that anything you send may be kept.

5. Platform Terms

The Service is distributed through the Apple App Store. In addition to these Terms, your use of the Service is subject to the Apple Media Services Terms and Conditions. You agree to comply with those terms. Where they conflict with these Terms in respect of your relationship with Apple, the Apple terms prevail in that respect.

5.1 Terms Applicable to Users of the Apple App Store

• These Terms are concluded between you and us alone, and not with Apple Inc. (“Apple”). We, and not Apple, are solely responsible for the Service and its content.
• The licence granted to you under these Terms is limited to a non-transferable licence to use the Service on any Apple-branded device that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
• We, and not Apple, are solely responsible for providing any maintenance and support for the Service. Apple has no obligation to furnish maintenance or support.
• In the event of any failure of the Service to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the Service to you, if any. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service.
• We, and not Apple, are responsible for addressing any claim by you or by a third party relating to the Service or to your possession or use of it, including product liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• We, and not Apple, are responsible for the investigation, defence, settlement, and discharge of any claim that the Service infringes the intellectual property rights of a third party.
• You represent that you are not located in a country subject to a United States Government embargo or designated as a terrorist-supporting country, and that you are not listed on any United States Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, Apple has the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.

6. Your Content

You retain all rights in the photos you send through the Service (“Your Content”). We do not claim ownership of them.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, and transmit Your Content in encrypted form, solely to the extent necessary to deliver the puzzle to the recipient and to comply with our legal obligations. This licence ends when the content concerned is deleted in accordance with clause 8.

You are responsible for Your Content. You represent and warrant that:

• you hold the rights necessary to send it;
• every person depicted in it is an adult and has given you their informed consent both to the image itself and to your sending it through the Service; and
• the recipient has agreed to receive content of that kind from you, and you have no reason to believe that receiving it would be unwelcome to them.

A photo sent through the Service is shown to the recipient on their device once they solve the puzzle. Because the key that opens the puzzle is carried in the link, any person who obtains that link while it is valid can open the puzzle. You are responsible for whom you send the link to and for keeping it out of other hands, and you should send content only to people you trust. Clause 4 explains the limits of the screenshot protection.

7. Acceptable Use

You must not use the Service to create, send, or transmit content that:

• is unlawful under the law applicable to you or to us;
• depicts a minor in a sexual, nude, or abusive context, or sexualises a minor in any way. This prohibition is absolute, applies irrespective of any claim of consent, and its breach will result in immediate and permanent termination of access and in a report to the competent authorities;
• depicts any person in an intimate or sexual context without that person's informed consent to the image being shared, including any image obtained by deception, by coercion, by covert recording, or from a private source, and including any image altered or synthesised to depict a person in such a context;
• is sexual in nature and is sent to a person who has not agreed to receive it;
• depicts or promotes violence, terrorism, or the abuse of any person or animal;
• harasses, threatens, defames, or incites hatred against any person or group;
• infringes the intellectual property, privacy, or other rights of any third party; or
• contains malicious code, or is intended to disrupt the Service.

Nor may you:

• access the Service by any means other than the app that we supply, or attempt to interfere with, decompile, or reverse engineer the Service, except to the extent that such restriction is prohibited by applicable law;
• circumvent, disable, or otherwise interfere with any security, encryption, screenshot protection, burn timer, or rate-limiting measure of the Service, or attempt to obtain the content of a puzzle otherwise than by solving it;
• obtain or attempt to obtain access to any photo, key, or data that is not yours;
• use automated means to access or to solve puzzles, or place an unreasonable load on our infrastructure; or
• resell, sublicense, or commercially exploit the Service or any part of it.

8. Encryption, Storage, and Deletion of Content

Before anything leaves your device, the photo is encrypted on the device itself using AES-GCM with a 128-bit key generated on your device for that puzzle alone. Only the resulting encrypted data is uploaded to our cloud storage. The key is not uploaded with it: it is carried in the part of the puzzle link that follows the “#” symbol, which is never sent to any server, including ours, even if the link is opened in a browser. We hold encrypted data and no means of opening it, and nobody other than you and the person who receives the link can see the photo.

The encrypted data stored in our cloud is deleted automatically once the puzzle has been solved or has burned, and in any event no later than 24 hours after the puzzle is created. Deletion is carried out by an automated process and does not require a request from you.

The Service is not a storage or backup service, and you must not rely on it to preserve your photos. Because we do not hold the encryption key, because a burned puzzle can never be opened, and because stored data is deleted within 24 hours, we cannot recover content for you in any circumstances.

9. Reporting Content

If you have received content through the Service that is unlawful or that breaches clause 7, you may notify us at [email protected]. Please describe what you received and when, and any information that allows us to identify the puzzle concerned. We will assess each notification in a timely, diligent, and objective manner, and will inform you of our decision.

Because photos are encrypted on the device and we do not hold the key, we cannot inspect the content stored in our cloud, and stored data is deleted within 24 hours. Our assessment is therefore based on the information you provide, and the measures available to us are limited to deleting the stored data concerned and to restricting or blocking access to the Service. Where content depicts the sexual abuse of a child, or where the law otherwise requires it, we will report the matter to the competent authorities.

If you have received an intimate image of yourself that was shared without your consent, or content involving a child, you may also report it directly to the police in your country. We will co-operate with a lawful request from a competent authority, within the limits of the data we hold, which does not include the content of any photo.

10. Premium Subscriptions

The Service offers an optional premium subscription, which enables additional features. The price, the billing period, and the features included are those displayed in the app at the time of purchase.

Subscriptions are sold and processed by Apple through the App Store, in accordance with the Apple Media Services Terms and Conditions. Payment is charged to your Apple Account upon confirmation of purchase.

Subscriptions renew automatically at the end of each billing period unless you cancel at least twenty-four hours before the end of the current period. You may manage and cancel your subscription in the settings of your Apple Account. Cancellation takes effect at the end of the current billing period, and you retain access to premium features until then.

Refunds are handled by Apple in accordance with its refund policy. We are unable to issue refunds for purchases made through the App Store.

If you are a consumer resident in the European Union, you have a statutory right to withdraw from a contract for digital content or digital services within fourteen days of its conclusion. By purchasing a subscription and obtaining immediate access to premium features, you expressly request that performance begins during the withdrawal period and you acknowledge that you thereby lose your right of withdrawal once performance has begun in full. This does not affect any statutory right you have where the Service is not supplied in conformity with the contract.

11. Our Intellectual Property

The Service, including its software, design, and the Snapzap name and logo, is owned by us or by our licensors and is protected by intellectual property law. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own personal, non-commercial purposes. No other right is granted to you.

12. Abuse Prevention, Suspension, and Termination

We operate automated systems that protect the Service against abuse, tampering, and unauthorised access. Because photos are encrypted on your device and we do not hold the key, those systems operate on technical request data only, such as request rate, request headers, and the size and pattern of requests. Where they detect activity indicating a possible breach of these Terms, they may restrict, suspend, or block access.

We may also delete stored data or suspend or terminate your access to the Service where we reasonably consider that you have breached these Terms, that your use harms other users or the Service, or that we are required to do so by law. Where we do so, we will inform you of the reason, unless we are prevented by law from doing so or unless informing you would compromise the prevention of abuse.

If your access has been restricted or terminated, you may contest that decision by contacting us at [email protected]. Your complaint will be reviewed by a member of our staff, and we will reverse the decision without undue delay where it proves to have been unfounded.

You may stop using the Service at any time by deleting the app from your device. Deleting the app does not cancel a subscription; you must cancel it through your Apple Account as described in clause 10.

13. Availability and Changes to the Service

We aim to keep the Service available, but we do not guarantee that it will be available without interruption or free from error. The Service may be suspended temporarily for maintenance, for updates, or for reasons beyond our reasonable control.

We may change the Service, including by adding, altering, or removing features. Where a change materially and adversely affects your use of a premium subscription that you have paid for, we will inform you a reasonable time in advance and, where the law so provides, you may terminate the subscription and receive a refund of the amount paid for the remaining period.

14. Warranties and Consumer Rights

Where you are a consumer, you have statutory rights in respect of digital content and digital services that are not supplied in conformity with the contract. Nothing in these Terms limits or excludes those rights, and this clause applies in addition to them.

Subject to the foregoing, and to the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, and we make no warranty that it will meet your requirements or that any defect will be corrected.

15. Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. In particular, nothing in these Terms affects the statutory rights of consumers.

Subject to the foregoing, we are not liable for loss that was not foreseeable, for loss arising from your failure to keep your own copy of a photo you sent, for loss arising from a puzzle that burned before it was solved, for loss arising from the capture, retention, or further sharing of a photo by the person you sent it to, or for loss arising from your choice of recipient.

Subject to the first paragraph of this clause, and to the maximum extent permitted by applicable law, our total liability arising out of or in connection with the Service shall not exceed the greater of the amount you paid to us for the Service in the twelve months preceding the event giving rise to the liability, or fifty euro (EUR 50).

16. Changes to These Terms

We may amend these Terms from time to time, in particular to reflect changes to the Service or to the law. The amended Terms will be published on this page and the date at the top will be updated. Where an amendment materially affects your rights, we will give you notice in the app a reasonable time before it takes effect. If you do not accept the amended Terms, you must stop using the Service.

17. Governing Law and Disputes

These Terms are governed by the law of Estonia. Where you are a consumer habitually resident in another country of the European Union, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

If you have a complaint, please contact us first at [email protected], and we will seek to resolve it. Consumers resident in the European Union may also approach an out-of-court dispute resolution body; a list of the bodies notified in each Member State is maintained by the European Commission at consumer-redress.ec.europa.eu. We are not obliged to participate in such proceedings and do not undertake to do so.

18. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent. We may transfer our rights and obligations under these Terms to another entity, provided that this does not reduce your rights.

19. Contact

For any question concerning these Terms, please contact us at [email protected].